Terms and Conditions Platform Usage mbi365 — Official Member Guide

01 Introduction & Acceptance of Terms

Welcome to mbi365, Malaysia's leading online betting platform. These Terms and Conditions constitute a legally binding agreement between you ("Member" or "User") and mbi365 ("Platform", "We", "Company"). This document governs every aspect of your use of the website, mobile app, and all services offered by mbi365.

By accessing, registering for, or using any part of the mbi365 platform, you acknowledge that you have read, understood, and agreed to be bound by all terms, conditions, policies, and guidelines contained in this document. If you do not agree with any part of these terms, please cease using the mbi365 platform immediately.

Mbi365 reserves the right to update or amend these Terms & Conditions at any time without prior notice. The latest version will always be available on this page along with the date of the last revision. Continued use of the platform following any amendment will be deemed acceptance of those changes.

02 Member Eligibility

To register and use mbi365 services, you must fully meet the following eligibility requirements. mbi365 reserves the right to verify any member's eligibility at any time and to deny or suspend access if these requirements are not met.

• You must be aged at least 18 years of age or have reached the legal gambling age set in the jurisdiction of your residence, whichever is higher.
• You must register under your own name and not on behalf of another person or corporate entity.
• You are not on any self-exclusion list or betting limit program enforced by any relevant authority.
• Use of the mbi365 platform does not violate any local laws or regulations applicable in your area of residence.
• You have not previously been suspended or banned from the mbi365 platform for violations of its terms.
• You are not acting as an agent, representative, or intermediary on behalf of any other party when using this platform.

03 Registration & Account Management

The mbi365 registration process is designed to be simple, fast, and secure. However, there are important rules to follow during and after registration to ensure your account's security and the integrity of the platform.

Each individual is only permitted to hold one (1) active account at mbi365. Multiple accounts — whether registered under different names, email addresses, phone numbers, or payment methods — are strictly prohibited. mbi365 employs advanced detection systems to identify duplicate accounts and will take immediate action against any violations.

• All information provided during registration must be accurate, complete, and up to date.
• You are solely responsible for the security of your account password. Do not share your login credentials with anyone.
• Mbi365 recommends enabling two-factor authentication (2FA) for optimal account protection.
• Any suspicious activity on your account must be reported to our support team immediately.
• A Know Your Customer (KYC) process may be required before your first withdrawal or when certain limits are reached. Required documents include a valid national ID or passport.

04 Deposit & Withdrawal of Funds

Mbi365 supports a variety of payment methods suited to Malaysian users, including online bank transfers, e-wallets, and other accepted local payment options. All financial transactions are processed with 256-bit SSL encryption to ensure the security of your funds at all times.

Deposit are typically processed and credited to your account within minutes of payment confirmation. The minimum deposit limit is set at RM 30 for most payment methods, while the maximum limit depends on your chosen method and account verification level.

• Only payment methods registered in your own name are accepted. Payments using another person's account are strictly prohibited.
• Mbi365 does not charge any processing fees for deposits; however, your bank or payment provider may apply their own charges.
• Deposits made must be used for betting purposes and may not be used solely as a channel for fund transfers.

Withdrawal at mbi365 are processed swiftly — usually within 5 minutes of approval by our finance team. To enable withdrawals, your account must have completed the KYC process and met the wagering requirements for any active bonus.

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals will be credited to the same bank account or e-wallet used for the deposit, as a fraud prevention measure.
• Mbi365 reserves the right to request additional verification documents before processing large withdrawals.
• In exceptional cases, the withdrawal process may take up to 24 hours on business days.

05 Bonuses, Promotions & Special Offers

Mbi365 offers a wide range of attractive bonuses and promotions for both new and existing members. Each offer is subject to specific terms stated on its respective promotions page, and the following general rules apply to all mbi365 promotions.

• The welcome bonus is available to new members only, upon registration and first deposit. Each member is eligible to receive the welcome bonus once only.
• All bonuses are subject to the specified wagering (rollover) requirements. These requirements must be met before any portion of the bonus or bonus winnings can be withdrawn.
• Bonuses may not be combined with other offers or promotions unless otherwise stated.
• Mbi365 reserves the right to cancel or withdraw any bonus if there is evidence of misuse or fraudulent activity.
• Unused bonuses that expire within their validity period will be automatically forfeited without notice.
• Using multiple accounts to claim bonuses is a serious violation and will result in the cancellation of all bonuses and account suspension.

06 General Game Rules

All games offered at mbi365 — including slots, live casino, sports, and other games — are operated using certified software and a Random Number Generator (RNG) independently verified by international auditing bodies. This ensures every round, hand, or spin is truly random and fair.

• The outcome of all games is final and cannot be altered once recorded by the mbi365 system.
• Any disputes regarding game results must be submitted to the support team within 24 hours after the game ends.
• Internet connection interruptions during gameplay are the member's responsibility. mbi365 is not liable for any losses arising from connectivity issues on the user's end.
• Mbi365 reserves the right to void any game or bet in the event of a technical error, system failure, or other unforeseen circumstances that compromise the integrity of the game.
• The use of automated software, bots, or any tools that provide an unfair advantage is strictly prohibited.

07 Member Conduct & Etiquette

Mbi365 is committed to maintaining a safe, friendly, and fraud-free platform environment. All members are expected to behave respectfully and responsibly while using the platform, including when interacting with live casino dealers and fellow users.

The following actions are strictly prohibited on the mbi365 platform and may result in immediate account suspension or closure:

• Use of offensive, threatening, or discriminatory language towards staff or other members.
• Any form of fraud, game manipulation, or exploitation of platform technical vulnerabilities.
• Player collusion to gain an unfair advantage in any game.
• Hacking or unauthorized access attempts to the system or other users' accounts.
• Use of illegally obtained funds for deposits or any money laundering activities.
• Spreading false or misleading information about mbi365 on any public platform.

08 Responsible Wagering

Mbi365 takes problem gambling seriously and is committed to providing a safe and responsible betting environment. We believe that betting should be an enjoyable form of entertainment, not a source of stress or financial difficulty.

The mbi365 platform provides a range of self-control tools accessible to all members at any time through their account section:

• Deposit Limit: Set a daily, weekly, or monthly limit on the amount you can deposit.
• Loss Limit: Set a cap on the total losses you can incur within a specified period.
• Session Time Limit: Set a time limit for each of your gaming sessions.
• Temporary Break: Suspend your account for 24 hours, 7 days, or 30 days whenever you feel you need a break.
• Self-Exclusion: Option to permanently self-exclude from the mbi365 platform.

09 Account Closure & Suspension

Mbi365 members may close their account at any time by contacting our customer support team. Account closure requests will be processed within 5 business days, subject to the settlement of all pending transactions and wagers.

Mbi365 also reserves the right to suspend or close any account at the platform's sole discretion under the following circumstances:

• Violation of any part of these Terms and Conditions.
• Recommendations or directives from relevant legal authorities.
• Suspicious activity related to fraud, money laundering, or other illegal activities.
• Failure to complete the KYC process within the designated timeframe.
• Providing false or misleading information during registration or the verification process.

In cases of account closure due to a terms violation, mbi365 reserves the right to place a hold on the account balance while an investigation is conducted. If a violation is proven, the balance may be fully forfeited.

10 Privacy & Data Protection

Mbi365 takes member privacy very seriously. The collection, processing, and storage of your personal data is carried out in accordance with the detailed mbi365 Privacy Policy, which forms part of this overall agreement.

In summary, mbi365 collects your personal information solely for the following purposes:

• Account management and identity verification (KYC).
• Processing financial transactions securely.
• Compliance with applicable legal and regulatory requirements.
• Platform service improvements and enhanced user experience.
• Account-related communications, promotions, and platform updates (with your consent).

Mbi365 will not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. For full details on how we handle your personal data, please refer to Privacy Policy us.

11 Intellectual Property

All content on the mbi365 platform, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, is the property of mbi365 or its content providers and is protected by applicable copyright law.

• You are not permitted to copy, modify, distribute, transmit, display, perform, republish, license, create derivative works from, or sell any information obtained from or through the mbi365 platform.
• The trade name "mbi365" and associated logos are registered trademarks and are protected accordingly.
• Any unauthorized use will result in appropriate legal action.

12 Liability Limits & Disclaimer

Mbi365 provides its platform on an "as-is" basis and makes no warranties, express or implied, regarding platform operation, accuracy of information, or fitness for a particular purpose.

To the extent permitted by applicable law, mbi365 is not liable for:

• Any financial losses incurred as a result of wagering activity on the platform.
• Service disruptions caused by maintenance, technical failures, or circumstances beyond our control.
• Unauthorized access to your account resulting from your own negligence in safeguarding your password.
• Indirect, consequential, or special losses arising from the use of our platform.

13 Amendment of Terms and Conditions

Mbi365 reserves the right to update, amend, or replace any part of these Terms & Conditions at any time. Amendments take effect immediately upon publication on our platform.

We will endeavour to notify members of material changes via in-platform notices or email. However, it is your responsibility to review this page periodically to ensure you are always aware of the latest applicable terms.

Continued use of the mbi365 platform after any amendments are published will be deemed as your acceptance of the revised terms. If you disagree with any amendment, you have the right to close your account at any time.

14 Laws & Jurisdiction

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms and Conditions or the use of the mbi365 platform shall first be resolved through negotiation.

If a dispute cannot be resolved through negotiation within 30 days, both parties agree to settle the matter through binding arbitration or through the appropriate court jurisdiction.